MANUAL LOYALTY PROGRAM RULES

Anyone who wishes to provide their personal data and register through the Manual Co. Web Shop, the Manual Co. mobile application, or at any Manual Co. retail store is eligible to join the Manual Co. Loyalty Club.

Upon joining the Manual Co. Loyalty Program, the customer receives a joining reward – a Welcome Coupon worth 10% off the entire purchase (excluding items already on sale) on their next purchase. The Welcome Coupon is valid for 21 days from the date of registration.

Depending on the total amount spent (the sum of all receipts) from the beginning of using the Loyalty Program/from the first purchase, the customer is assigned to the following discount tier:

Discount Scale

BASIC RANG

for spending from 3.000 rsd to 50.000 rsd during the last 365 days from the first purchase

5% DISCOUNT

SILVER RANG

for spending from 50.000 rsd to 100.000 rsd during the last 365 days from the first purchase

10% DISCOUNT

GOLD RANG

for spending of 100.000 rsd or more during the last 365 days from the first purchase

15% DISCOUNT

Total spending during the last 365 days is tracked according to the FIFO principle, whereby the oldest transaction, once it becomes older than 365 days, will be "removed" from the calculation of the customer's spending tier

Example:

  • The customer receives a loyalty card on 5 July 2026. They receive a discount depending on their total spending.
  • On 5 July 2026, the customer has total spending of 75.000 rsd and, according to the discount scale, receives a 10% discount.
  • During 2026, the customer keeps the 10% discount until 5 July 2027, when the 365-day period expires.
  • On 5 July 2028, the total spending during the previous 365 days is reviewed again and amounts to, for example, 48.000 rsd. The customer is then moved to a 5% discount for the next 365 days, until 5 July 2029, and so on.

Example of how the FIFO principle works:

  • 10 May 2026 - First purchase (60.000 rsd)
  • Current spending during the last 365 days: 60.000 rsd
  • Status: Silver level (10% discount) on subsequent purchases.
  • December 2026 — Second purchase (50.000 rsd)
  • Current spending during the last 365 days: 60.000 + 50.000 = 110.000 rsd
  • Status: The customer immediately moves to the higher Gold level (15% discount) on subsequent purchases.
  • 11 May 2027 — Removal of the first purchase made on 10 May 2026 in the amount of 60.000 rsd.
  • Current spending during the last 365 days: Only the second purchase remains = 50.000 rsd.
  • Status: If no additional purchases have been made in the meantime, the customer moves down one level to the Silver level (10% discount).
  • 2 December 2027 — Removal of the second purchase, as 365 days have passed since it was made (assuming that the customer has not made any new purchases in the meantime).
  • Current spending during the last 365 days: 0 RSD
  • Status: The customer moves to the basic level, with total spending of 0 RSD, with no discount.

Manual Co. reserves the right, during occasional promotional campaigns in its retail stores, to apply either only the promotional discount to loyalty members or to calculate the regular loyalty discount together with the in-store discount in a different manner. More information about all promotions can be found on the Manual Co. website, via email, or on Manual Co. social media channels.

Benefits earned through the Manual Loyalty Program cannot be combined with other discounts, promotions, or special offers.

NOTICE AND CONSENT STATEMENT ON THE CONSENT FOR THE COLLECTION, PROCESSING, AND USE OF PERSONAL DATA

In accordance with the Personal Data Protection Law, this Notice (hereinafter referred to as the "Notice") provides individuals (hereinafter referred to as the "Individual") with information regarding the processing of personal data. By signing the Statement based on this Notice, the Individual gives consent to MANUAL Workshop for making leather goods by traditional methods and trade, Novi Sad, Zmaj Jovina 18, Republic of Serbia, Company Registration Number: 50392384, Tax Identification Number: 102176125, acting as the Data Controller (hereinafter referred to as the "Controller"), to process personal data for the purpose of implementing the "My SpotLight" loyalty program through marketing activities, including direct marketing and profiling (hereinafter referred to as the "Loyalty Program").

1. Data Controller

The Data Controller is: MANUAL Workshop for making leather goods by traditional methods and trade, Novi Sad, Zmaj Jovina 18, Republic of Serbia, Company Registration Number: 50392384, Tax Identification Number: 102176125.

The data collected from you is used exclusively by the Data Controller and by persons with whom the Data Controller has concluded a data processing agreement, solely for the purposes specified in this Notice.

2. Contact

For any requests relating to personal data, Individuals may contact the Data Controller in one of the following ways:

Email: sales@manual.rs

Postal address: Dalmatinska 3, Novi Sad, Republika Srbija

Telephone: +38163 502 666

3. Categories of Personal Data Processed

Based on the Statement, the Data Controller collects, processes, and uses the following categories of your personal data:

  • Full name
  • Telephone number
  • Email address
  • City of residence

By entering data into the form, the Individual gives consent to the Data Controller to collect, process, and use the entered data for the purposes specified in the Notice and the Statement, in accordance with the Personal Data Protection Law. In addition to the above-mentioned data, for the purpose of implementing the Loyalty Program, the Data Controller will collect, process, and use all data relating to the Individual's transactions in the Data Controller's retail stores (including data on transaction amounts, number of transactions, total transaction value, the type of goods/services purchased by the Individual, benefits obtained and benefits used, etc.), which are recorded through the Loyalty Program card.

4. Purpose of Processing and Legal Basis for Processing

Personal data is processed in accordance with the Personal Data Protection Law, based on the Individual's consent (Article 12, Paragraph 1, Item 1), which the Individual gives to the Data Controller by signing the Statement. Personal data is collected, processed, and used for the purpose of:

  • implementing the Loyalty Program through marketing activities, including direct marketing and profiling;
  • offering and providing services that correspond to the specific needs of the Individual to whom the data relates, as well as for the purpose of improving the relationship between the Individual and the Data Controller.

Providing and processing personal data is a necessary condition for the implementation of the Loyalty Program. Therefore, the Individual is required to provide their personal data only if they wish to participate in the Loyalty Program. The Loyalty Program cannot be implemented in the event that the data is not provided, the data is deleted, inaccurate data is provided, or for any other reason resulting in the termination of the processing and use of such data. The Data Controller will not make your personal data available to other persons, except where required to do so by law or by a decision of a competent state authority.

Personal data is used in all manners prescribed by law, including but not limited to collection, recording, duplication, searching, classification, storage, separation, cross-referencing, retention, whether by automated, semi-automated, or other means.

5. Rights of the Individual in Relation to the Processing of Personal Data

The Individual has the right to access the personal data processed by the Data Controller.

The Individual has the right to request the correction, updating, deletion of data, as well as the termination and temporary suspension of processing, in the manner prescribed by law.

The Individual has the right to object at any time to the processing of personal data relating to them.

The Individual has the right to data portability, that is, the right to receive from the Data Controller the personal data previously provided to the Data Controller for the purpose of transferring it to another data controller, as well as the right to have such data transferred directly by the Data Controller to another data controller, where technically feasible and where, according to the Data Controller's assessment, the required standard of security for the transfer of personal data has been ensured.

The Individual has the right to have inaccurate personal data corrected without undue delay, as well as to have incomplete personal data completed, including by providing an additional statement where necessary in accordance with the purpose of the processing.

The Individual has the right to request information from the Data Controller as to whether their personal data is being processed, to access such information, and to receive a copy of the data being processed. A copy shall be provided subject to reimbursement of the reasonable costs of producing additional copies.

The Individual may withdraw their consent at any time, that is, revoke their consent to the processing of personal data and request the deletion of their data by means of a written statement sent to the Data Controller (as specified above). In such case, the Data Controller shall cease any further processing of the personal data and delete it from its database. As a result, the Individual will be excluded from the Loyalty Program and will no longer have the rights and benefits provided under the Program.

In the event of unlawful processing, the Individual has the right to have their personal data erased.

6. Right to Object

The Individual has the right to object at any time to the Data Controller regarding the processing of personal data carried out for the purposes of the legitimate interests of the Data Controller, including profiling.

The Individual has the right to object at any time to the processing of personal data for the purposes of direct marketing, including profiling, to the extent that such profiling is related to direct marketing.

7. Right to Lodge a Complaint with the Commissioner

The Individual has the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection if they believe that the processing of their personal data has been carried out contrary to the provisions of the Personal Data Protection Law.

8. Freedom to Give Consent and Possible Consequences of Not Giving Consent for the Processing of Personal Data

Giving consent for the processing of personal data is voluntary and based on the freely and unambiguously expressed will of the Individual, by personally signing the Statement.

If the Individual refuses to give consent or subsequently withdraws it, they will not be able to participate in the Loyalty Program or use the benefits arising from it.

9. Existence of Automated Decision-Making

For the purpose of implementing the Loyalty Program, the Data Controller may carry out profiling of users based on data relating to purchases and the use of Loyalty Program benefits, for the purpose of assigning appropriate benefits, discounts, marketing offers, and other benefits in accordance with the rules of the Loyalty Program.

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